All Publications
Putting Agents to Use: Insights From a Multicountry Research on Customer’s Usage of CICO Agents
This report shares strategies for enhancing customer retention among cash-in and cash-out (CICO) agents.
Understanding Customers in Environments of Severe Climate-Related Weather Events
This demand side study in Nigeria and Bangladesh aims to provide firsthand information about how vulnerable people build and lose resilience, as well as a close view of how they gather and spend funds to cope with a climate crisis.
Solidarity in Saving: Listening to Women's Needs During Crises
Based on 3,822 (majority women) VSLA member interviews, this brief represents quantitative data from Burundi, Colombia, Côte d’Ivoire, Ethiopia, Mali, Niger, and Vietnam.
Choice of Channel: Understanding How LMI Women Select a Channel to Conduct Financial Transactions
The framework presented in this research helps understand which channel individuals choose for conducting financial transactions and why.
Impact of COVID-19 Pandemic on Micro, Small & Medium Enterprises (MSMEs): Bangladesh Report
A detailed country-level view of the impact of the pandemic on MSMEs and their coping strategies
Impact of COVID-19 on Banking Agents in Bangladesh
Recommendations to help build resilience to the pandemic
Response to COVID-19 in Bangladesh
Knowledge, attitudes, and practices of low and middle-income people toward COVID-19, and its impact on their life