All Publications

Showing 1 - 10 of 55
Paper

Fintech Potential for Remittance Transfers: A Central America Perspective

This paper analyzes the potential for fintech to facilitate cheaper and more efficient remittances, and to enhance financial inclusion in Central America.

Case Study

Weathering the Storm II: A Case Study of Viator

Lessons learned from previous crises to help with future crisis responses

Paper

Azerbaijan Annual Benchmark Report

This report includes key financial and operational indicators that provide a country overview, indicator level performance and institutional details. 

Paper

Promoting Responsible Finance and Sustainability in Azerbaijan

This learning brief provides an overview of the key players in the Azerbaijan microfinance sector, followed by more detail on the approaches used by Azerbaijan micro-finance Association (AMFA) to build its sustainability and credibility in the sector.

Paper

Remittance Recipients in Honduras: A Socioeconomic Profile

Overview of survey results from over 5,593 households
Paper

Microfinance Associations: Roles and New Leadership Opportunities

Summary of case studies profiling leading associations in Azerbaijan, Ecuador, Pakistan and Peru
Case Study

FINCA Azerbaijan: Transforming Clients’ Complaints into Loyalty for Life

Case study on developing client complaint handling mechanisms
Case Study

FinDev Azerbaijan: Retaining Key Staff Through a “Pay for Performance” Culture

Case study on a new staff performance appraisal system and salary compensation scheme
Case Study

Expanding Islamic Microfinance in Azerbaijan: The Case for Industry Coordination to Serve New Client Segments

Addressing client drop-outs due to financial product inconsistencies with their religious beliefs