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Putting Agents to Use: Insights From a Multicountry Research on Customer’s Usage of CICO Agents

This report shares strategies for enhancing customer retention among cash-in and cash-out (CICO) agents.

Nikhita Jindal, Surbhi Sood, Samveet Sahoo, Edward Obiko, Vineet Anand, MicroSave Consulting (MSC)
Slide Deck

Agent Network Journeys: Country Deep Dives

Detailed country case studies on the agent network journey
CGAP Background Documents