All Publications

Showing 1 - 6 of 6
Guide / Toolkit

Effective Codes of Conduct: A Guide for Microfinance Associations

Seven-step process to develop, implement and maintain a Code of Conduct
Brouwers, D., The SEEP Network
Case Study

Loan Officers and Clients’ Over-Indebtedness Prevention: The Case of Banco Adopem

Examining the potential roles of loan officers in preventing over-indebtedness
Afonso, J.S., Savings and Development
Case Study

Ethical Staff Behavior at Alalay Sa Kaunlaran, Inc. (ASKI)

Maintaining ethical standards in client interaction
The Smart Campaign, The Smart Campaign
Guide / Toolkit

Customer's Rights and Responsibilities

How can MFI staff inform clients of their rights and responsibilities?
Sahayata Microfinance Pvt Ltd, The Smart Campaign
Case Study

Collections with Dignity at FinComún

Examining appropriate collections practices at FinComún, Mexico
Forster, C., The Smart Campaign
Guide / Toolkit

Loan Officer Manual: Banco Solidario

Training loan officers to avoid client over-indebtedness
The Smart Campaign