All Publications
Showing 1 - 4 of 4
UGAFODE Uganda: Listening to Client Complaints
Case study on a complaint handling system in relation to SPM Universal Standards
Vision Fund Uganda: Piloting and Using the PPI
Case study with recommendations on improving effectiveness in relation to SPM Universal Standards
AMFIU: Supporting Improved Compliance with the Universal Standards in Uganda
How the national microfinance association helped its members define and monitor their social goals
Turning Client Focus into Commercial Success
Explaining the role of social performance management in improving organizational efficiency