Social Performance Management in Microfinance: Practices, Results and Challenges in Sub-Saharan Africa
An Evaluation Study of Social Performance of Microfinance Institutions in Yemen
China’s Long March to a Cashless Future
Leveraging Technologies to Improve the Quality and Maximize the Productivity of Agent Models
Voice of the Client
This report presents the findings of the Voice of the Client pilot project, with the objective to strengthen the application of Client Protection Principles in the microfinance sector and ensure that financial services are tailored to meet client needs.
Towards a More Sustainable Livelihood for Business Correspondent Agents
A new pilot explores the possibilities for agents in rural India to include assisted e-commerce among the services they offer.
Four Ways to Design Agent Networks That Work for Women
Innovations around agent networks present an opportunity to significantly improve women’s experiences and help build their confidence and access to digital financial services.
Instant Liquidity Support for Mobile Money Agents
Inclusive fintech Flow shares how they have adapted their model to continue providing a much-needed service during the coronavirus crisis.
What 18,000 Clients Say About Their Microfinance Experience
A new Microfinance Index captures client-level outcomes across five dimensions of impact, providing us with key insights that help us understand how client outcomes vary with different types of microfinance services.
Incorporating Environmental Criteria in Social Performance Management Standards
The updated Universal Standards provide improved, more practical guidance for financial service providers.