Showing 1 - 10 of 331 results
Does Good Client Protection Impact Financial Performance?
Understanding whether Client Protection Principles make for good business
Applying Behavioral Insights in Consumer Protection Policy
Presenting emerging evidence on behavioral biases relevant to financial consumer protection
Resolving Client Complaints: Mechanisms Employed at Ujjivan Financial Services Pvt. Ltd.
Evaluating benefits of client complaints mechanisms for improving service delivery
The Price of Being Banked: A Study on Transparency and Cost of Leading Banking Services Sold in Kenya
Results and recommendations from mystery shopping surveys with the country's 11 largest banks
Consumer Protection in Digital Credit
Tips and recommendations for digital lenders to build strong business models
Customer Empowerment in Finance: Why Greater Choice and Control for Poor Customers is Better for Business and Will Help Achieve Financial Inclusion
Guide for designing actions to give low-income customers choice, respect, voice, and control
Ensuring Financial Education and Consumer Protection for All in the Digital Age
How can we help consumers better manage potential digital risks and benefits?
Challenges and Opportunities in Microfinance Technology
Technology insights into India's transforming microfinance sector
Paving the Way for Digital Financial Services in Jordan: Market and Regulatory Assessment of Payments and Remittances
Studying the developmental impact of remittances in countries with humanitarian crises
Financial Inclusion of Forcibly Displaced Persons - Priorities for G20 Action
By acknowledging financial inclusion of forcibly displaced persons (FDPs) as a priority development issue, the G20 can help promote enabling policy and regulatory environments that provide fair, safe and sustainable access to the financial services FDPs and their host communities urgently require.