All Publications
Literature Review: Micro and Small Enterprise (MSEs’) Financing in Kenya, Uganda and India
The Literature Review delves into the landscape of women-owned nano and micro-enterprises in India, Kenya, and Uganda, summarizing the existing knowledge and gaps, with the aim of unlocking more capital and effectively meeting these enterprises' financial and non-financial needs.
Putting Agents to Use: Insights From a Multicountry Research on Customer’s Usage of CICO Agents
This report shares strategies for enhancing customer retention among cash-in and cash-out (CICO) agents.
Empowering Small Giants: Inclusive Embedded Finance for Micro-Retailers
This report outlines various business models that incorporate last-mile retailers into digital ordering platforms, offering them convenience, transparency, and a wide range of products.
Understanding Users’ Experience With Digital Lending Applications in India
This slide deck shares the results of a survey conducted by MSC and FACE to analyze user knowledge and behavior regarding digital lending applications (DLAs) and digital loans.
Advancing Financial Inclusion Through Platform-Enabled Financial Services: Exploring Key Segments in Low- And Middle-Income Countries
This report highlights the actions that should be taken by countries, firms, and development actors to maximize the potential of digital platforms to contribute to low-income livelihoods and increase financial inclusion.
Leveraging Transactional Data for Micro and Small Enterprise Lending
This case study examines the data and experience of two fintechs in India that use different sets of transactional data for credit scoring.
The Six Village Story – India: An Assessment of the Real Gap in Financial Inclusion
This study intends to unpack the on-ground status of financial inclusion in six villages in India.
Building an Ecosystem of Collections Through BBPS
This new white paper traces Bharat Bill Payment System's journey and examines its potential in the next decade.
Conversational Payments on UPI: Unlocking New Frontiers for Next-Generation Payments
This white paper, highlights a solution to improve inclusivity for underserved users who lack smartphone access and become a game changer in the payments space.
Decoding the Extent and Exposure of Financial Fraud Among DFS Customers
This publication decodes the extent and exposure of financial fraud among digital financial services’ customers and offers insights and policy recommendations.