This technical guide introduces the open finance self-assessment tool and development roadmap. It provides practical tools for policymakers to use to decide whether to implement an open finance regime to advance financial inclusion.

Lessons learned from previous crises to help with future crisis responses

This report includes key financial and operational indicators that provide a country overview, indicator level performance and institutional details. 

This learning brief provides an overview of the key players in the Azerbaijan microfinance sector, followed by more detail on the approaches used by Azerbaijan micro-finance Association (AMFA) to build its sustainability and credibility in the sector.

The fifth in the GBA's Case Study series on best practice banks features Women in Business champion NatWest, part of the Royal Bank of Scotland. 

Examining the level of financial inclusion in the United Kingdom

Summary of case studies profiling leading associations in Azerbaijan, Ecuador, Pakistan and Peru

Case study on developing client complaint handling mechanisms

Case study on a new staff performance appraisal system and salary compensation scheme

Addressing client drop-outs due to financial product inconsistencies with their religious beliefs