All Publications
Showing 1 - 10 of 14
Agents of Change: How the Human Touch Is Bringing Digital Financial Services to New Customers in India
10 key insights on training, equipping, and promoting product awareness among agents
Lessons From the Costing Study on BC Networks
Providing recommendations to develop sustainable banking correspondent networks
Driving Scale and Density of Agent Networks in Perú
Identifying key factors to improve the rural outreach of agent networks
Achieving Scale and Efficiency in Microinsurance Through Retail and Banking Correspondents
Exploring alternative distribution channels to extend the reach of insurance
How to Make Optimum Use of Agent Networks (1/2)
Improving viability of business correspondent agents in India
How to Make Optimum Use of Agent Networks (2/2)
Identifying opportunities for business correspondent network managers to make their networks viable
Lessons from CSMs – Agent Perspectives
Exploring the use of Customer and Channel Satisfaction Measurement and Management (CSM) exercises
Managing Channel Satisfaction in Agent Banking
Understanding agent perspectives in mobile banking
Managing Customer Satisfaction in Agent Banking
Understanding customer perspectives to improve m-banking solutions
Individual or Institutional BCs: The Client's Perspective
Analyzing client preferences regarding individual and institutional business correspondents