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Showing 1 - 6 of 6
Paper

60 Decibels Microfinance Index

This publication is the world’s first microfinance social performance report grounded in customer voices, featuring 72 microfinance organizations that serve a total of 25 million clients in 41 countries across the globe.

Sasha Dichter, Devin Olmack, Ellie Rodgers, Akanksha Singh, 60 Decibels
Case Study

Arvand Tajikistan: Using Mystery Shopping to Understand Clients

Social performance management case study on the use of market research techniques
Microfinance Centre (MFC)
Case Study

Peoples Bank of Caraga in Philippines Listens to Members: Customer Satisfaction Survey

Lessons on improving the effectiveness of the survey tool in relation to SPM Universal Standards
Rivera, R. , Microfinance Centre (MFC)
Case Study

Al Majmoua Client Satisfaction and Client Exit Surveys

Case study on Lebanese NGO's implementation of social performance management standards
Hayashi, M., Microfinance Centre (MFC)
Paper

Inspiring a New Generation: FINCA's Research Fellows Program and Insights from the First Four Years

Defining and measuring social performance of MFIs
Ahluwalia, S., de Azevedo, T., Chuang, Y., Humberstone, J., Jewers, M., Kutnick, A., Liassou, K., Rae, B., Singer, J., Smith, B., Spantchak, Y., Thompson, S.,, van Rijn, J., FINCA International
Guide / Toolkit

Social Performance Indicators Initiative - Phase 2: Audit of the Social Performance of Microfinance Institutions: The Definition of a Tool

Measuring social performance of microfinance institutions
CERISE, Workgroup on a Solidarity Socio-Economy