Funders play a crucial role in ensuring that microfinance institutions (MFIs) continue to serve the most excluded and underserved customers in the future. This note highlights the importance of funders in supporting the digital transformation of MFIs.

This paper shares insights from three long-standing financial alternative dispute resolution systems in Armenia, Australia, and Singapore with a goal to help strengthen financial consumer protection in Mongolia and other countries.

This report looks back at what has been achieved in the financial inclusion of refugees and asylum seekers in Jordan since 2015, when the Central Bank of Jordan (CBJ) first launched its initiative to enhance national financial inclusion.

This report discusses the future direction of digital payments in Jordan to increase their acceptance both on the merchant and user sides.

The aim of the study is to get deeper understanding of the key challenges that entrepreneurial households and micro-/smallholder farmers in agricultural production and processing sector in Armenia experience in the long-run.

The purpose of this study is to gain a better understanding of consumers' appetite for and usage of digital financial services and their financial behavior in light of the rapid development of Jordan's digital financial services.

This study brings to light the challenges forcibly displaced persons face in accessing economic opportunities and puts forth a financial health framework for measuring progress against these challenges.

This Working Paper takes a unique look at MFI innovation with digital technologies by featuring case studies on five MFIs that successfully created measurable customer and business value through digitization.

This toolkit is designed to aid the design and implementation of women's financial inclusion and empowerment programs.

This research investigates the appetite of female refugees in Jordan towards mobile money and studies their behavior to better cater to their needs in collaboration with sector players.