All Publications
Showing 1 - 10 of 48
Time to Guarantee E-Money Users’ Funds
Coordinating deposit guarantee coverage with trust in e-money and payment services activities
Weathering the Storm II: A Case Study of Viator
Lessons learned from previous crises to help with future crisis responses
Azerbaijan Annual Benchmark Report
This report includes key financial and operational indicators that provide a country overview, indicator level performance and institutional details.
Promoting Responsible Finance and Sustainability in Azerbaijan
This learning brief provides an overview of the key players in the Azerbaijan microfinance sector, followed by more detail on the approaches used by Azerbaijan micro-finance Association (AMFA) to build its sustainability and credibility in the sector.
Insights into Financial Behavior and Knowledge of Children and Youth in Selected Countries from South-Eastern Europe
Survey findings on youth financial literacy, money management and attitudes
Microfinance Associations: Roles and New Leadership Opportunities
Summary of case studies profiling leading associations in Azerbaijan, Ecuador, Pakistan and Peru
Microfinance Market Diagnostics and Beneficiaries Impact: Case of Albania
Evaluating the impact of microfinance in Albania
FINCA Azerbaijan: Transforming Clients’ Complaints into Loyalty for Life
Case study on developing client complaint handling mechanisms
FinDev Azerbaijan: Retaining Key Staff Through a “Pay for Performance” Culture
Case study on a new staff performance appraisal system and salary compensation scheme
Expanding Islamic Microfinance in Azerbaijan: The Case for Industry Coordination to Serve New Client Segments
Addressing client drop-outs due to financial product inconsistencies with their religious beliefs