Based on customer research in Cote d’Ivoire, Kenya, Morocco, Nigeria, and Uganda, this paper provides a synthesis of findings that help understand to what extent savings allowed customers to increase their financial resilience.

This brief assesses the responsibility of financial sector actors in eliminating child labor in the cocoa supply chain in Côte d’Ivoire.

This paper highlights three different business models, including key revenues and costs drivers, to help understand the market potential of various low-income segments.

Building on a 2020 GSMA study which showed that PAYG solar energy customers use mobile money significantly more than other mobile customers, this study looks at 120 in-depth interviews to understand the reasons behind customers' increased usage of mobile money.

Country assessment reflecting the impact of the pandemic on banked enterprises

Findings from multi-country, multi-operator study in Africa

Key data from six surveys compiled in a series of easy-to-reference charts and tables

Guiding policy makers to create an enabling environment for digital financial services

Overview of key market and policy developments and recommendations

Where do female customers drop off on the mobile money customer journey?