This publication presents the main results of MFI client surveys in seven countries (Bhutan, Myanmar, Rwanda, Senegal, Togo, Cape Verde and El Salvador), as well as the concrete measures taken by MFIs to meet the needs expressed by their clients.

Survey findings on youth financial literacy, money management and attitudes

Summary of the microfinance situation in four European countries and five proposed lines of action

Case study on the role of governance in avoiding mission drift

Formulating an institutional Code of Ethics that ensures client protection

Examining impact of mobile financial services on social and financial inclusion

Financing start-up entrepreneurs and poor people

Providing access to financial services and sustainable financial institutions

Helping Serbian consumers communicate with bankers

How can credit policies be designed to address unemployment and poverty in Cape Verde?