All Publications

Showing 1 - 4 of 4
Case Study

UGAFODE Uganda: Listening to Client Complaints

Case study on a complaint handling system in relation to SPM Universal Standards
Joseph, A., Microfinance Centre (MFC)
Paper

Vision Fund Uganda: Piloting and Using the PPI

Case study with recommendations on improving effectiveness in relation to SPM Universal Standards
Samula, A. & Basiima, A., Microfinance Centre (MFC)
Case Study

AMFIU: Supporting Improved Compliance with the Universal Standards in Uganda

How the national microfinance association helped its members define and monitor their social goals
Mbabazi, J., Microfinance Centre (MFC)
Case Study

Turning Client Focus into Commercial Success

Explaining the role of social performance management in improving organizational efficiency
Knotts, K.E. , Oikocredit