All Publications

Showing 1 - 4 of 4
Paper

Measuring Fees and Transparency in Nigeria’s Digital Financial Services

This study investigates three key barriers preventing many potential customers from joining the formal financial system: the reliability of financial services, the cost of using these services, and the limited transparency of cost information.

William Blackmon, Brian Mwesigwa, Innovations for Poverty Action (IPA)
Paper

Social Media Usage by Digital Finance Consumers

This project analysis provides insights into the types of consumer protection issues faced by consumers across financial providers in Kenya, Nigeria, and Uganda.

Innovations for Poverty Action (IPA)
Paper

Consumer Protection for Financial Inclusion in Low and Middle Income Countries

Bridging regulator and academic perspectives

Seth Garz, Xavier Giné, Dean Karlan, Jonathan Zinman, Rafe Mazer, National Bureau of Economic Research (NBER)
Case Study

A Client Needs-Centred Approach to Financial Inclusion Measurement

Understanding how and why customers use different types of financial services
Isabelle Carboni, Christine Hougaard, Leonard Makuvaza, Wicus Coetzee, Alliance for Financial Inclusion (AFI), insight to impact (i2i)