All Publications
Showing 1 - 10 of 15
Effective Codes of Conduct: A Guide for Microfinance Associations
Seven-step process to develop, implement and maintain a Code of Conduct
Code of Conduct Assessment for the Microfinance Sector
Improving code of conduct compliance among Indian MFIs
How to Design a Complaints Mechanism
Providing guidelines on developing an effective complaints mechanisms system
How to Develop an Institutional Code of Ethics
Formulating an institutional Code of Ethics that ensures client protection
Client Protection Directives and Guidelines for MFIs in India
Presenting client protection guidelines for MFIs in India
Codes of Conduct and the Role of Microfinance Associations in Client Protection
Exploring the importance of self-regulation by microfinance associations
The Microfinance Crisis: The Developpement international Desjardins Point of View
Explaining Developpement international Desjardins' views on microfinance issues
Ethical Staff Behavior at Alalay Sa Kaunlaran, Inc. (ASKI)
Maintaining ethical standards in client interaction
Transparency in Promotions and Sales: A Checklist for Financial Service Providers
Improving transparency while marketing credit and savings products
The Andhra Pradesh Crisis: What Should MFIs Do?
Improving transparency of interest rates, governance and operations