All Publications
Putting Agents to Use: Insights From a Multicountry Research on Customer’s Usage of CICO Agents
This report shares strategies for enhancing customer retention among cash-in and cash-out (CICO) agents.
Understanding Users’ Experience With Digital Lending Applications in India
This slide deck shares the results of a survey conducted by MSC and FACE to analyze user knowledge and behavior regarding digital lending applications (DLAs) and digital loans.
Understanding Customers in Environments of Severe Climate-Related Weather Events
This demand side study in Nigeria and Bangladesh aims to provide firsthand information about how vulnerable people build and lose resilience, as well as a close view of how they gather and spend funds to cope with a climate crisis.
The Six Village Story – India: An Assessment of the Real Gap in Financial Inclusion
This study intends to unpack the on-ground status of financial inclusion in six villages in India.
Women and Credit: Access to Credit for Micro and Small Female Entrepreneurs, Including Collective Enterprises in India
This report delves into micro and small women entrepreneurs’ credit journey exploring demand and supply-side factors and provides key recommendations to enhance access to credit for women entrepreneurs.
Account Inactivity in India—Is There a Problem?
In this note, the authors discuss potential reasons for account dormancy and advocate a shift in approach to financial inclusion.
Global Landscape: Data Trails of Digitally Included Poor (DIP) People
This reading deck puts a spotlight on the specific data trails generated by digitally included yet poor people, the sources of these data trails, and variations of data trails across different segmentations.
Study to Assess the Role and Impact of Women Self-Help Groups as Banking Agents in Bihar
This slide deck provides the main findings from a CGAP research exploring the role of gender in developing rural agent networks in Bihar State, India, through the State Government's Bank Sakhi Program.
Can G2P Unlock Women’s Economic Empowerment? Evidence From Asia and Africa
This slide deck documents MSC's journey of evaluating key government-to-person (G2P) programs across Asia and Africa to understand how G2P payments impact women.
Impact of Climate Change on Smallholders and Their Coping Strategies
This research dives into strategies that can help build smallholder farmers' climate resilience.