Showing 1 - 10 of 35 results
Resolving Client Complaints: Mechanisms Employed at Ujjivan Financial Services Pvt. Ltd.
Evaluating benefits of client complaints mechanisms for improving service delivery
Are Mobile Money Wallets Really Customer-Centric?
Findings from a survey of customer experiences in rural and urban India
Voices of Microfinance Clients: A Study of Microfinance Clients’ Concerns, Perceptions and Delights
Findings from interviews with over 1,000 clients of Indian MFIs
Study on the Drivers of Over-Indebtedness of Microfinance Borrowers in India: An In-Depth Investigation of Saturated Areas
What factors lead to over-indebtedness, and how can it be prevented?
Responsible Finance in India: Lessons for Rwanda
A roadmap for incorporating best practices for consumer protection
Field Guide to Obtain Customers’ Views on Empowerment
Understanding the concept of customer empowerment
Customer Views on Customer Empowerment: Report on Field Test of Interview Field Guide in India
Developing a methodology to understand the concept of customer empowerment
Code of Conduct Assessment for the Microfinance Sector
Improving code of conduct compliance among Indian MFIs
Voice of the Client: An Analysis of Client Satisfaction and Consumer Protection Across Four MFIs in India
Areas of strength and areas in need of further investigation