Showing 1 - 10 of 197 results
Client Protection: The State of Practice – A Look at Client Protection Practices in Pakistan’s Microfinance Industry
Improving client protection practices in Pakistan’s microfinance industry
Innovation vs. Consumer Protection: Striking the Right Regulatory Balance
Five principles and five key actions to help build trust and confidence in Kenya’s digital finance ecosystem
Customer Centricity - Why Does It Matter?
Take this quiz to learn why financial service providers choose to adopt a customer-centric business model.
Tiny Loans, Big Questions: Client Protection in Mobile Consumer Credit
Emerging consumer risks and recommendations for responsible practices in mobile credit
The Price of Being Banked: A Study on Transparency and Cost of Leading Banking Services Sold in Kenya
Results and recommendations from mystery shopping surveys with the country's 11 largest banks
Consumer Protection in Digital Credit
Tips and recommendations for digital lenders to build strong business models
Customer Empowerment in Finance: Why Greater Choice and Control for Poor Customers is Better for Business and Will Help Achieve Financial Inclusion
Guide for designing actions to give low-income customers choice, respect, voice, and control
Ensuring Financial Education and Consumer Protection for All in the Digital Age
How can we help consumers better manage potential digital risks and benefits?
Consumer Finance Research Methods Toolkit
What research methods are successful in understanding people's money worlds?
Study on the Drivers of Over-Indebtedness of Microfinance Borrowers in India: An In-Depth Investigation of Saturated Areas
What factors lead to over-indebtedness, and how can it be prevented?