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Showing 1 - 10 of 197 results
Publication Jun 2014

Client Protection: The State of Practice – A Look at Client Protection Practices in Pakistan’s Microfinance Industry

Improving client protection practices in Pakistan’s microfinance industry

Publisher: Pakistan Microfinance Network (PMN)
Blog 14 Jul 2020

Innovation vs. Consumer Protection: Striking the Right Regulatory Balance

Five principles and five key actions to help build trust and confidence in Kenya’s digital finance ecosystem 

By Dr. Peter Mwencha & Martin Mulwa
Blog 26 Sep 2017

Customer Centricity - Why Does It Matter?

Take this quiz to learn why financial service providers choose to adopt a customer-centric business model.


Publisher: FinDev Gateway
Publication Sep 2017

Tiny Loans, Big Questions: Client Protection in Mobile Consumer Credit

Emerging consumer risks and recommendations for responsible practices in mobile credit

Publisher: The Smart Campaign
Publication Aug 2017

The Price of Being Banked: A Study on Transparency and Cost of Leading Banking Services Sold in Kenya

Results and recommendations from mystery shopping surveys with the country's 11 largest banks

Publisher: Financial Sector Deepening Trust Kenya (FSDK)
Publication Aug 2017

Consumer Protection in Digital Credit

Tips and recommendations for digital lenders to build strong business models

Publisher: CGAP
Publication Aug 2017

Customer Empowerment in Finance: Why Greater Choice and Control for Poor Customers is Better for Business and Will Help Achieve Financial Inclusion

Guide for designing actions to give low-income customers choice, respect, voice, and control

Publisher: CGAP
Publication Apr 2017

Ensuring Financial Education and Consumer Protection for All in the Digital Age

How can we help consumers better manage potential digital risks and benefits?

Publisher: Organisation for Economic Co-operation and Development (OECD)
Publication Apr 2016

Consumer Finance Research Methods Toolkit

What research methods are successful in understanding people's money worlds?

Publisher: Institute for Money, Technology & Financial Inclusion
Publication Nov 2016

Study on the Drivers of Over-Indebtedness of Microfinance Borrowers in India: An In-Depth Investigation of Saturated Areas

What factors lead to over-indebtedness, and how can it be prevented?

Publisher: Access-Assist

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Topics

  • Client Research and Product Development 638
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  • Financial Inclusion 437
  • Impact Assessment 423
  • Gender and Women's Empowerment 377
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  • Savings 155
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  • Remittances 135
  • Donors 127
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  • Fintech 105
  • Social Performance 96
  • Housing Finance 88
  • Ratings and Institutional Assessments 73
  • Islamic Finance 71
  • COVID-19 69
  • Associations and Networks 63
  • Graduation Into Sustainable Livelihoods 62
  • Human Resources 58
  • Interest Rates and Pricing 52
  • Youth and Children 50
  • Informal Finance 46
  • Audit and Accounting 33
  • History of Microfinance 30
  • Management Information Systems 23
  • Refugees 23
  • Data 12
  • Digital Transformation 11
  • Responsible Finance 9
  • Small and Medium-Sized Enterprises (SMEs) 8
  • Payments 5
  • COVID-19 Resource Hub Test 4
  • Education 2
  • Health 1
  • (-) Consumer Protection 197

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