This report shares strategies for enhancing customer retention among cash-in and cash-out (CICO) agents.

This slide deck shares the results of a survey conducted by MSC and FACE to analyze user knowledge and behavior regarding digital lending applications (DLAs) and digital loans.

This study highlights the approach used to enable women to access credit and develop income-generating activities that contribute to their empowerment and give them access to microcredit.

This demand side study in Nigeria and Bangladesh aims to provide firsthand information about how vulnerable people build and lose resilience, as well as a close view of how they gather and spend funds to cope with a climate crisis.

Based on 3,822 (majority women) VSLA member interviews, this brief represents quantitative data from Burundi, Colombia, Côte d’Ivoire, Ethiopia, Mali, Niger, and Vietnam.

This study intends to unpack the on-ground status of financial inclusion in six villages in India.

The study centers around the results of a survey on digital credit risks in Côte d'Ivoire. It seeks to analyze the impacts and risks associated with the use of digital credit and the opportunities for improving consumer protection.

To understand digital finance consumer risks in Senegal and in the West African Economic and Monetary Union, this slide deck shares an overview of the risks digital financial service users faced in the past year in Senegal.

This report delves into micro and small women entrepreneurs’ credit journey exploring demand and supply-side factors and provides key recommendations to enhance access to credit for women entrepreneurs.

In this note, the authors discuss potential reasons for account dormancy and advocate a shift in approach to financial inclusion.