All Publications
Showing 1 - 7 of 7
Effective Codes of Conduct: A Guide for Microfinance Associations
Seven-step process to develop, implement and maintain a Code of Conduct
Customer's Rights and Responsibilities
How can MFI staff inform clients of their rights and responsibilities?
Loan Officer Manual: Banco Solidario
Training loan officers to avoid client over-indebtedness
A Fresh Approach in Human Capacity Development - The Establishment of a Certification System for Microfinance Managers in Indonesia
How can donor interventions in capacity building be efficiently and effectively designed?
Trainers' Guide: Training of Trainers
Guide for trainers to improve training design and delivery
A Toolkit for Designing and Implementing Staff Incentive Schemes
Why are staff incentive schemes necessary and how should they be designed?
The People Part: Common Sense Advice in Motivating Microfinance Clients and Staff
What is the best way to sustain a program in the long run?