All Publications
Showing 1 - 10 of 38
Open Banking and Inclusive Finance in the European Union: Perspectives From the Dutch Stakeholder Ecosystem
This working paper examines the impact of the revised Payment Services Directive and open banking platforms on inclusive finance in the EU, with a focus on the Netherlands' fintech ecosystem.
Weathering the Storm II: A Case Study of Viator
Lessons learned from previous crises to help with future crisis responses
Azerbaijan Annual Benchmark Report
This report includes key financial and operational indicators that provide a country overview, indicator level performance and institutional details.
Promoting Responsible Finance and Sustainability in Azerbaijan
This learning brief provides an overview of the key players in the Azerbaijan microfinance sector, followed by more detail on the approaches used by Azerbaijan micro-finance Association (AMFA) to build its sustainability and credibility in the sector.
Microfinance Associations: Roles and New Leadership Opportunities
Summary of case studies profiling leading associations in Azerbaijan, Ecuador, Pakistan and Peru
FINCA Azerbaijan: Transforming Clients’ Complaints into Loyalty for Life
Case study on developing client complaint handling mechanisms
FinDev Azerbaijan: Retaining Key Staff Through a “Pay for Performance” Culture
Case study on a new staff performance appraisal system and salary compensation scheme
Expanding Islamic Microfinance in Azerbaijan: The Case for Industry Coordination to Serve New Client Segments
Addressing client drop-outs due to financial product inconsistencies with their religious beliefs
Remittances Market in the Netherlands
Identifying steps to reduce the costs of transferring remittances in the Netherlands
VF AzerCredit’s Code of Ethics: Putting Values into Practice
Case study with recommendations on aligning Codes of Ethics with SPM Universal Standards