This publication presents the main results of MFI client surveys in seven countries (Bhutan, Myanmar, Rwanda, Senegal, Togo, Cape Verde and El Salvador), as well as the concrete measures taken by MFIs to meet the needs expressed by their clients.

Lessons learned from previous crises to help with future crisis responses

Status of financial education in eight selected countries in the Arab region

Case studies from Iraq, Palestine and Lebanon on reducing disaster risk

Improving financial access through microfinance

A scorecard to estimate poverty rates and track changes in them over time in Palestine

Presenting strategies to improve the microfinance sector in Bhutan

Do the benefits of commercialization outweigh the threat of mission drift?

Presenting the state of the microfinance sector in Bhutan

How does branchless banking facilitate access to financial services?