This slide deck presents research findings estimating the size of the medium and small enterprise and low-income credit markets in Kenya, and assesses the potential of fintech firms to meet the needs of those markets.

This slide deck presents the findings of research commissioned by CGAP as part of its work on empowering market conduct authorities and other stakeholders to monitor consumer risks and elevating collective consumers’ voice.

This reading deck summarizes lessons from a pilot exercise that involved the Financial Sector Conduct Authority (FSCA) and five FSPs in South Africa focused on measuring intermediate customer outcomes from a supervisory perspective. 

This slide deck charts the journey of a pilot on behavioral communication to encourage women to make small saving deposits.

This strategic insights deck combines findings from MSC’s multiple national-level studies offering a set of practical recommendations for the service providers to help them increase customer footfall at agent points.

This national-level study on India’s cash assistance initiative is intended to assess the cash transfer system’s efficacy and efficiency and capture the experience of the beneficiaries in how they receive and use the benefit.

This slide deck shares female workers’ experiences and how financial services can help make platforms more inclusive.

This report shares insights on how agents could be empowered to help enhance the uptake of select government-backed insurance products.

This study explores the challenges across the entire lifecycle of agents in India, from setting up to reaching sustenance.

The framework presented in this research helps understand which channel individuals choose for conducting financial transactions and why.