This is one of several case studies looking at the role of design in digital financial services (DFS) for women focusing on examples where research findings have translated into design that has eased and encouraged women’s use of DFS.

Based on research with platforms and their workers across five countries, this report describes the platform ecosystem in emerging markets, the experiences of workers and sellers in key sectors, and how financial services can help these workers improve their livelihoods.

This slide deck shares female workers’ experiences and how financial services can help make platforms more inclusive.

How credit can help support the emergence of a middle class

Exploring alternative distribution channels to extend the reach of insurance

Assessing the state of the microinsurance industry in South Africa

Evaluating the credit life insurance sector in South Africa

Providing recommendations to enhance savings among low-income individuals

Discussing strategies that can be adopted by banks to serve entry-level markets in South Africa

Increasing outreach through financial education