This working paper examines the impact of the revised Payment Services Directive and open banking platforms on inclusive finance in the EU, with a focus on the Netherlands' fintech ecosystem.

Lessons learned from previous crises to help with future crisis responses

This report includes key financial and operational indicators that provide a country overview, indicator level performance and institutional details. 

This learning brief provides an overview of the key players in the Azerbaijan microfinance sector, followed by more detail on the approaches used by Azerbaijan micro-finance Association (AMFA) to build its sustainability and credibility in the sector.

Summary of case studies profiling leading associations in Azerbaijan, Ecuador, Pakistan and Peru

Case study on developing client complaint handling mechanisms

Case study on a new staff performance appraisal system and salary compensation scheme

Addressing client drop-outs due to financial product inconsistencies with their religious beliefs

Identifying steps to reduce the costs of transferring remittances in the Netherlands

Case study with recommendations on aligning Codes of Ethics with SPM Universal Standards