This paper shares insights from three long-standing financial alternative dispute resolution systems in Armenia, Australia, and Singapore with a goal to help strengthen financial consumer protection in Mongolia and other countries.

The aim of the study is to get deeper understanding of the key challenges that entrepreneurial households and micro-/smallholder farmers in agricultural production and processing sector in Armenia experience in the long-run.

This case study details specific conditions that make Armenia’s agricultural sector vulnerable to climate change, and steps that the Central Bank of Armenia has taken to cope with the effects of a warming climate.

The analysis concludes that the investments as part of the joint ILO-EU STRENGHTEN Project triggered an increase in employment numbers along with improved skills of the labor force, management systems of the investee companies, and labor practices.

Working methodology in measuring and evaluating the impact of national financial inclusion strategies

Assessing financial literacy needs of key target groups involved in migration processes

Measuring the progress made in assessing financial capabilities of Armenia’s population

How the use of non-conventional collateral can contribute to improved access to affordable credit

Understanding how and why customers use different types of financial services

Innovative financial inclusion data framework focused on customers financial needs