All Publications
Understanding Users’ Experience With Digital Lending Applications in India
This slide deck shares the results of a survey conducted by MSC and FACE to analyze user knowledge and behavior regarding digital lending applications (DLAs) and digital loans.
Decoding the Extent and Exposure of Financial Fraud Among DFS Customers
This publication decodes the extent and exposure of financial fraud among digital financial services’ customers and offers insights and policy recommendations.
Customer-Centric and Responsible Digital Credit Solutions for Urban and Rural Non-farm Entrepreneurs and Smallholder Farmers
This analysis of digital credit users in India, Indonesia, and Kenya assesses the impact of digital credit on their financial health.
Using NLP on Social Media to Assess Consumer Risks With Digital Lending Apps in India
This research presents insights on emerging customer risks from digital consumer loans in India, analyzing customer complaints and feedback on Twitter and reviews of digital lending apps on Google Play,
Detecting Over-Indebtedness While Monitoring Credit Markets in India
There is a need to develop the regulatory capacity to monitor credit markets and to prevent and manage distress caused by over-indebtedness.
Consumer Protection for Financial Inclusion in Low and Middle Income Countries
Bridging regulator and academic perspectives
Weathering the Storm II: A Case Study of Spandana
Lessons learned from previous crises to help with future crisis responses