This study was conducted to understand the world of cash-in/cash-out agents through MSC's innovative diaries research methodology.

This publication recommends solutions to foster CICO agent sustainability, such as evaluation of agent willingness, mobility, technical and soft skills, digital savviness, financial sustainability, ability to identify potential customers, and others.

This pathways study aims to understand digital platforms as a livelihood source, capturing and contrasting the self-reported state of participants before, during, and after engaging on platforms.

This new report provides the first ever publicly available analysis of the overall financial health of the PAYGo sector using the indicators developed through the PAYGo PERFORM Initiative.

The study centers around the results of a survey on digital credit risks in Côte d'Ivoire. It seeks to analyze the impacts and risks associated with the use of digital credit and the opportunities for improving consumer protection.

To understand digital finance consumer risks in Senegal and in the West African Economic and Monetary Union, this slide deck shares an overview of the risks digital financial service users faced in the past year in Senegal.

This study presents the findings of research to establish the status of access to finance for MSEs and the size of the credit market across four different geographies, including Peru.

This report delves into micro and small women entrepreneurs’ credit journey exploring demand and supply-side factors and provides key recommendations to enhance access to credit for women entrepreneurs.

In this note, the authors discuss potential reasons for account dormancy and advocate a shift in approach to financial inclusion.

This reading deck puts a spotlight on the specific data trails generated by digitally included yet poor people, the sources of these data trails, and variations of data trails across different segmentations.