All Publications

Showing 31 - 40 of 245
Case Study

Resolving Claims Dispute in Microinsurance: Threading the Alternative Path

Presentation of the Alternative Dispute Resolution for Microinsurance used in the Philippines
Paper

Supervision of Banks and Nonbanks Operating through Agents: Practice in Nine Countries and Insights for Supervisors

Review of supervisory practices in countries with large and diverse agent networks
Case Study

Building MIS Capacity for Social Performance Reporting

Case study on how a Philippine MFI brought social and financial performance reporting into balance
Paper

Developing a Tool to Measure Client Satisfaction and Protection

Lessons from the Client Satisfaction and Protection Survey
Paper

Enhancing Financial Capability and Inclusion in the Philippines: A Demand-side Assessment

Presenting a path for building a more inclusive financial sector
Paper

Reinforcing the Role of the Board in Social Performance Management

A case study with an MFI in the Philippines
Paper

Where Credit is Due

Results from seven randomized evaluations of the impact of microcredit
Paper

Identifying Constraints to Financial Inclusion and Their Impact on GDP and Inequality: A Structural Framework for Policy

Evaluating the impact of financial inclusion constraints on GDP, inequality, and welfare
Paper

Achieving Scale and Efficiency in Microinsurance Through Retail and Banking Correspondents

Exploring alternative distribution channels to extend the reach of insurance
Paper

Aiding the Disaster Recovery Process: The Effectiveness of Service Provider’s Response to Typhoon Haiyan

Creating a disaster recovery management framework using microinsurance