The study centers around the results of a survey on digital credit risks in Côte d'Ivoire. It seeks to analyze the impacts and risks associated with the use of digital credit and the opportunities for improving consumer protection.

This study is part of the activities of the Laboratory for the Protection of Digital Financial Services Users launched by CGAP in 2021 with an objective to accompany local actors in building a responsible ecosystem for digital financial services.

Building on a 2020 GSMA study which showed that PAYG solar energy customers use mobile money significantly more than other mobile customers, this study looks at 120 in-depth interviews to understand the reasons behind customers' increased usage of mobile money.

Findings from multi-country, multi-operator study in Africa

Supplement to the CGAP’s Financial Inclusion Insights 2018 slide deck

Guiding policy makers to create an enabling environment for digital financial services

Overview of key market and policy developments and recommendations

Highlighting pathways to digitizing the agricultural last mile

Where do female customers drop off on the mobile money customer journey?

How the mobile industry can help the country achieve the UN’s Sustainable Development Goals