All Publications

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Guide / Toolkit

Open Finance Self-Assessment Tool and Development Roadmap

This technical guide introduces the open finance self-assessment tool and development roadmap. It provides practical tools for policymakers to use to decide whether to implement an open finance regime to advance financial inclusion.

Paper

Establishing a Financial Services Ombudsman in Mongolia: Experiences and Lessons From Armenia, Australia, and Singapore

This paper shares insights from three long-standing financial alternative dispute resolution systems in Armenia, Australia, and Singapore with a goal to help strengthen financial consumer protection in Mongolia and other countries.

Paper

Employment Effects in Impact Investments: Key Insights Emerging Across Studies in Tanzania and in Zimbabwe

The analysis concludes that the investments as part of the joint ILO-EU STRENGHTEN Project triggered an increase in employment numbers along with improved skills of the labor force, management systems of the investee companies, and labor practices.

Paper

Measuring Progress: Financial Inclusion in Selected SADC Countries

Working methodology in measuring and evaluating the impact of national financial inclusion strategies

Paper

Experiences in Gender-Sensitive Solutions to Collateral Constraints

How the use of non-conventional collateral can contribute to improved access to affordable credit
Case Study

A Client Needs-Centred Approach to Financial Inclusion Measurement

Understanding how and why customers use different types of financial services
Case Study

A Client Needs-Centered Approach to Financial Inclusion Measurement

Innovative financial inclusion data framework focused on customers financial needs
Paper

A Needs-Based Approach to Financial Inclusion Measurement in Zimbabwe

Key findings and implications for policymakers and practitioners
Case Study

Electronic Transfers in Humanitarian Assistance and Uptake of Financial Services: A Synthesis of ELAN Case Studies

Can humanitarian e-transfers contribute to financial inclusion?
Paper

Small Business Performance: Does Access to Finance Matter?

Evidence from the Southern African Development Community using FinScope surveys