All Publications
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The Role Regulators Play in Closing the Financial Inclusion Gender Gap: A Case Study of the Dominican Republic
This case study offers an overview of the current state of women’s financial inclusion in the Dominican Republic.
Fintech Potential for Remittance Transfers: A Central America Perspective
This paper analyzes the potential for fintech to facilitate cheaper and more efficient remittances, and to enhance financial inclusion in Central America.
Weathering the Storm II: A Case Study of Viator
Lessons learned from previous crises to help with future crisis responses
Azerbaijan Annual Benchmark Report
This report includes key financial and operational indicators that provide a country overview, indicator level performance and institutional details.
Promoting Responsible Finance and Sustainability in Azerbaijan
This learning brief provides an overview of the key players in the Azerbaijan microfinance sector, followed by more detail on the approaches used by Azerbaijan micro-finance Association (AMFA) to build its sustainability and credibility in the sector.
The Paradox of Gender-Neutral Banking
Making the case for a gender-intelligent business model
Loan Officers and Clients’ Over-Indebtedness Prevention: The Case of Banco Adopem
Examining the potential roles of loan officers in preventing over-indebtedness
Building a Sustainable Youth Proposition: Lessons from Banco ADOPEM
Analyzing Banco ADOPEM’s approach of designing a youth savings product
Microfinance Associations: Roles and New Leadership Opportunities
Summary of case studies profiling leading associations in Azerbaijan, Ecuador, Pakistan and Peru
FINCA Azerbaijan: Transforming Clients’ Complaints into Loyalty for Life
Case study on developing client complaint handling mechanisms