All Publications

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Slide Deck

Putting Agents to Use: Insights From a Multicountry Research on Customer’s Usage of CICO Agents

This report shares strategies for enhancing customer retention among cash-in and cash-out (CICO) agents.

Nikhita Jindal, Surbhi Sood, Samveet Sahoo, Edward Obiko, Vineet Anand, MicroSave Consulting (MSC)
Paper

Agent Network Journeys Toward the Last Mile: A Cross-Country Perspective December 2020

This Focus Note reveals three distinct journeys country stakeholders have taken to extend the reach and quality of rural agent networks in China, Colombia, India, Indonesia, and Kenya.

Emilio Hernandez, Christopher Blackburn, Anand Raman, Paul Reynolds, CGAP
Slide Deck

Agent Network Journeys: Country Deep Dives

Detailed country case studies on the agent network journey
CGAP Background Documents
Paper

Supervision of Banks and Nonbanks Operating through Agents: Practice in Nine Countries and Insights for Supervisors

Review of supervisory practices in countries with large and diverse agent networks
Dias, D., Noor, W., Staschen, S., CGAP