All Publications

Showing 1 - 10 of 992
Paper

Literature Review: Micro and Small Enterprise (MSEs’) Financing in Kenya, Uganda and India

The Literature Review delves into the landscape of women-owned nano and micro-enterprises in India, Kenya, and Uganda, summarizing the existing knowledge and gaps, with the aim of unlocking more capital and effectively meeting these enterprises' financial and non-financial needs.

Slide Deck

Putting Agents to Use: Insights From a Multicountry Research on Customer’s Usage of CICO Agents

This report shares strategies for enhancing customer retention among cash-in and cash-out (CICO) agents.

Paper

Empowering Small Giants: Inclusive Embedded Finance for Micro-Retailers

This report outlines various business models that incorporate last-mile retailers into digital ordering platforms, offering them convenience, transparency, and a wide range of products.

Slide Deck

Understanding Users’ Experience With Digital Lending Applications in India

This slide deck shares the results of a survey conducted by MSC and FACE to analyze user knowledge and behavior regarding digital lending applications (DLAs) and digital loans.

Paper

Advancing Financial Inclusion Through Platform-Enabled Financial Services: Exploring Key Segments in Low- And Middle-Income Countries

This report highlights the actions that should be taken by countries, firms, and development actors to maximize the potential of digital platforms to contribute to low-income livelihoods and increase financial inclusion.

Paper

Leveraging Transactional Data for Micro and Small Enterprise Lending

This case study examines the data and experience of two fintechs in India that use different sets of transactional data for credit scoring.

Slide Deck

The Six Village Story – India: An Assessment of the Real Gap in Financial Inclusion

This study intends to unpack the on-ground status of financial inclusion in six villages in India.

Paper

Building an Ecosystem of Collections Through BBPS

This new white paper traces Bharat Bill Payment System's journey and examines its potential in the next decade.

Paper

Conversational Payments on UPI: Unlocking New Frontiers for Next-Generation Payments

This white paper, highlights a solution to improve inclusivity for underserved users who lack smartphone access and become a game changer in the payments space.

Paper

Decoding the Extent and Exposure of Financial Fraud Among DFS Customers

This publication decodes the extent and exposure of financial fraud among digital financial services’ customers and offers insights and policy recommendations.