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Paper

Responsible Digitization of Small Entrepreneurs in Rural India

This report presents key insights and opportunities from Hindustan Unilever Limited’s business-to-business Shakti digitization program to implement the UN Principles for Responsible Digital Payments and build scale.

Paper

Banking in Layers: Five Cases to Illustrate How the Market Structure for Financial Services is Evolving

Exploring the market-level modularization of financial services through case studies featuring new models that are emerging, how they are coming about, and what they mean for the financial inclusion of low-income people in emerging markets and developing economies.

Paper

No Small Business: A Segmented Approach to Better Finance for Micro and Small Enterprises

This Focus Note advocates the importance of a segmented approach to addressing micro and small enterprises (MSE) needs and focuses on MSEs with up to 20 employees.

Slide Deck

"Yes I Get It. Small Deposits Do Make Sense." - Lessons From a Pilot With Airtel Payments Bank on Client Communication

This slide deck charts the journey of a pilot on behavioral communication to encourage women to make small saving deposits.

Paper

How Can Financial Services Support Platform Work? Insights from Five Emerging Markets

Based on research with platforms and their workers across five countries, this report describes the platform ecosystem in emerging markets, the experiences of workers and sellers in key sectors, and how financial services can help these workers improve their livelihoods.

Slide Deck

How Well Do Indians Use Cash-In & Cash-Out (CICO) Agents, and Can This Usage Increase?

This strategic insights deck combines findings from MSC’s multiple national-level studies offering a set of practical recommendations for the service providers to help them increase customer footfall at agent points.

Slide Deck

National Study on Pradhan Mantri Kisan Samman Nidhi Yojana

This national-level study on India’s cash assistance initiative is intended to assess the cash transfer system’s efficacy and efficiency and capture the experience of the beneficiaries in how they receive and use the benefit.

Paper

The Growth and Performance of Affordable Housing Finance Lenders in India

Using several classification techniques, the paper assesses the growth and performance of affordable housing finance companies across the country.

Slide Deck

Women in the Platform Economy: Emerging Insights

This slide deck shares female workers’ experiences and how financial services can help make platforms more inclusive.

Slide Deck

A Toolbox for Business Correspondent Agents for Better Customer Engagement

This report shares insights on how agents could be empowered to help enhance the uptake of select government-backed insurance products.