All Publications

Showing 1 - 10 of 444

Savings Products for Low-Income Customers

This brief describes strategies adopted by a broad range of financial service providers to sustainably serve savings group members and other low-income savers.


Driving Financial Resilience Through Formal Savings Among the Low-Income Population

Based on customer research in Cote d’Ivoire, Kenya, Morocco, Nigeria, and Uganda, this paper provides a synthesis of findings that help understand to what extent savings allowed customers to increase their financial resilience.


Driving Formal Savings: What Works for Low-Income Women

Building on findings from a recent customer research, this learning paper aims to understand of what services female customers value, prioritize and need.


Remote Coaching to Prevent Dormancy Among Low-Income Savers

Research findings from Uganda sharing results from qualitative interviews with women who report greater sense of trust and relationship with the bank and improved saving behavior as a result of coaching.

Slide Deck

Scaling up Access to Finance in Kigoma, Tanzania

This study shares lessons learned in building financial and digital capability while introducing agricultural technology interventions to savings groups through the UN Kigoma Joint Program.

Case Study

Application of CGAP Customer Outcomes Framework in Uganda

This case study tests the impact of a new basic savings product positioned in the financial inclusion market using the CGAP customer outcome indicator framework.


Drivers of Financial Services Innovation

This note presents the innovation drivers and competencies as key to developing innovative financial services that meet customer needs.


What Constitutes a Viable Business Model for Small Scale Savings?

This paper highlights three different business models, including key revenues and costs drivers, to help understand the market potential of various low-income segments.

Case Study

Leading and Managing Change to Reach Low-Income Savers in Nigeria: A Case Study of LAPO MFB

This LAPO Microfinance Bank case study shares lessons from their experience in developing and implementing a change management program to underpin its launch of a savings product.


The Business Case for Linkage With Informal Savings

This note summarizes practices and lessons learned from the Savings at the Frontier program on providing funding and technical assistance to financial service providers.