All Publications
Savings Products for Low-Income Customers
This brief describes strategies adopted by a broad range of financial service providers to sustainably serve savings group members and other low-income savers.
Driving Financial Resilience Through Formal Savings Among the Low-Income Population
Based on customer research in Cote d’Ivoire, Kenya, Morocco, Nigeria, and Uganda, this paper provides a synthesis of findings that help understand to what extent savings allowed customers to increase their financial resilience.
Driving Formal Savings: What Works for Low-Income Women
Building on findings from a recent customer research, this learning paper aims to understand of what services female customers value, prioritize and need.
Remote Coaching to Prevent Dormancy Among Low-Income Savers
Research findings from Uganda sharing results from qualitative interviews with women who report greater sense of trust and relationship with the bank and improved saving behavior as a result of coaching.
Scaling up Access to Finance in Kigoma, Tanzania
This study shares lessons learned in building financial and digital capability while introducing agricultural technology interventions to savings groups through the UN Kigoma Joint Program.
Application of CGAP Customer Outcomes Framework in Uganda
This case study tests the impact of a new basic savings product positioned in the financial inclusion market using the CGAP customer outcome indicator framework.
Drivers of Financial Services Innovation
This note presents the innovation drivers and competencies as key to developing innovative financial services that meet customer needs.
What Constitutes a Viable Business Model for Small Scale Savings?
This paper highlights three different business models, including key revenues and costs drivers, to help understand the market potential of various low-income segments.
Leading and Managing Change to Reach Low-Income Savers in Nigeria: A Case Study of LAPO MFB
This LAPO Microfinance Bank case study shares lessons from their experience in developing and implementing a change management program to underpin its launch of a savings product.
The Business Case for Linkage With Informal Savings
This note summarizes practices and lessons learned from the Savings at the Frontier program on providing funding and technical assistance to financial service providers.