Based on customer research in Cote d’Ivoire, Kenya, Morocco, Nigeria, and Uganda, this paper provides a synthesis of findings that help understand to what extent savings allowed customers to increase their financial resilience.

Building on findings from a recent customer research, this learning paper aims to understand of what services female customers value, prioritize and need.

Research findings from Uganda sharing results from qualitative interviews with women who report greater sense of trust and relationship with the bank and improved saving behavior as a result of coaching.

This study shares lessons learned in building financial and digital capability while introducing agricultural technology interventions to savings groups through the UN Kigoma Joint Program.

This case study tests the impact of a new basic savings product positioned in the financial inclusion market using the CGAP customer outcome indicator framework.

This note presents the innovation drivers and competencies as key to developing innovative financial services that meet customer needs.

This paper highlights three different business models, including key revenues and costs drivers, to help understand the market potential of various low-income segments.

This LAPO Microfinance Bank case study shares lessons from their experience in developing and implementing a change management program to underpin its launch of a savings product.

This note summarizes practices and lessons learned from the Savings at the Frontier program on providing funding and technical assistance to financial service providers.

This slide deck charts the journey of a pilot on behavioral communication to encourage women to make small saving deposits.