All Publications

Showing 1 - 10 of 51
Slide Deck

Understanding Users’ Experience With Digital Lending Applications in India

This slide deck shares the results of a survey conducted by MSC and FACE to analyze user knowledge and behavior regarding digital lending applications (DLAs) and digital loans.

Neha Mallick, Mohak Srivastava, Vineet Anand & Surbhi Sood , MicroSave Consulting (MSC)
Paper

Decoding the Extent and Exposure of Financial Fraud Among DFS Customers

This publication decodes the extent and exposure of financial fraud among digital financial services’ customers and offers insights and policy recommendations.

Arshi Aadil, Gayatri Ahuja, Ritika Sah & Shrutkirti Dhumal, MicroSave Consulting (MSC)
Paper

Customer-Centric and Responsible Digital Credit Solutions for Urban and Rural Non-farm Entrepreneurs and Smallholder Farmers

This analysis of digital credit users in India, Indonesia, and Kenya assesses the impact of digital credit on their financial health.

Anup Singh, Abhishek Anand, Raunak Kapoor, MicroSave Consulting (MSC)
Slide Deck

Using NLP on Social Media to Assess Consumer Risks With Digital Lending Apps in India

This research presents insights on emerging customer risks from digital consumer loans in India, analyzing customer complaints and feedback on Twitter and reviews of digital lending apps on Google Play,

Daryl Collins, Eric Duflos, Jayshree Venkatesan, Juan Carlos Izaguirre, Majorie Chalwe Mulenga, Prava Reddy, Marcia Almeida Mendes & Derry Moore, CGAP Background Documents
Paper

Detecting Over-Indebtedness While Monitoring Credit Markets in India

There is a need to develop the regulatory capacity to monitor credit markets and to prevent and manage distress caused by over-indebtedness.

Dwijaraj Bhattacharya, Amulya Neelam & Deepti George, Dvara Research
Paper

Consumer Protection for Financial Inclusion in Low and Middle Income Countries

Bridging regulator and academic perspectives

Seth Garz, Xavier Giné, Dean Karlan, Jonathan Zinman & Rafe Mazer, National Bureau of Economic Research (NBER)
Case Study

Weathering the Storm II: A Case Study of Spandana

Lessons learned from previous crises to help with future crisis responses

Narasimhan Srinivasan, Center for Financial Inclusion at Accion
Case Study

Proportionality in Practice: Disclosure of Information

Supervisor’s perspectives on the rationale, design and implementation of regulation
Access to Insurance Initiative, MicroInsurance Centre at Milliman
Paper

Study on the Drivers of Over-Indebtedness of Microfinance Borrowers in India: An In-Depth Investigation of Saturated Areas

What factors lead to over-indebtedness, and how can it be prevented?
Srivastava, S. & Mohan, S., Access-Assist
Paper

Voices of Microfinance Clients: A Study of Microfinance Clients’ Concerns, Perceptions and Delights

Findings from interviews with over 1,000 clients of Indian MFIs
Access-Assist