Showing 1 - 10 of 340 results
Over-Indebtedness: A Risk Management Approach
Studying over-indebtedness to minimize risk for MFIs
Does Good Client Protection Impact Financial Performance?
Understanding whether Client Protection Principles make for good business
Global Development Finance: Harnessing Cyclical Gains for Development
What are the risks and directions of capital and debt flows?
Improving Internal Control: A Practical Guide for Microfinance Institutions
How can MFIs integrate internal control and risk management into their savings and loans systems?
Applying Behavioral Insights in Consumer Protection Policy
Presenting emerging evidence on behavioral biases relevant to financial consumer protection
Resolving Client Complaints: Mechanisms Employed at Ujjivan Financial Services Pvt. Ltd.
Evaluating benefits of client complaints mechanisms for improving service delivery
Monitoring Individual Repayment in Group Guarantee Mechanism
Developing a tool for tracking group guarantees at individual level
The Price of Being Banked: A Study on Transparency and Cost of Leading Banking Services Sold in Kenya
Results and recommendations from mystery shopping surveys with the country's 11 largest banks
Consumer Protection in Digital Credit
Tips and recommendations for digital lenders to build strong business models
Customer Empowerment in Finance: Why Greater Choice and Control for Poor Customers is Better for Business and Will Help Achieve Financial Inclusion
Guide for designing actions to give low-income customers choice, respect, voice, and control