This study assesses the impact of COVID-19 on the demand for financial services through agents and agent operations. It seeks to understand the ability of agents to support government assistance programs.

Through this research, beneficiaries and agents respond to Indonesia’s largest cash transfer program as it pivots to provide COVID-19 emergency aid.

This report explores the impact of COVID-19 on the beneficiaries and operational implementation of Program Keluarga Harapan during the pandemic.

Findings based on a longitudinal survey in Colombia, India, Indonesia, and Nigeria

A community-side story of quick response and gradual adaptation of the low and middle income segment to the global pandemic

COVID-19 impact on micro, small and medium-sized enterprises in developing Asia

Policy recommendations to help MSMEs recover from the pandemic

Conversations with established and early-stage fintechs, venture capitalists, and fintech associations

A multi-country perspective from Bangladesh, India, Indonesia, Kenya, and Uganda

Recommendations for policymakers and financial service providers