All Publications

Showing 1 - 9 of 9
Case Study

Proportionality in Practice: Disclosure of Information

Supervisor’s perspectives on the rationale, design and implementation of regulation
Access to Insurance Initiative, MicroInsurance Centre at Milliman
Case Study

Client Voices Pakistan Country Report

Exploring the dynamics of long-term relationships between MFIs and their clients
Ahmed, W., The Smart Campaign, BFA Global
Paper

Client Protection: The State of Practice – A Look at Client Protection Practices in Pakistan’s Microfinance Industry

Improving client protection practices in Pakistan’s microfinance industry
Khalid, Z., Shahid, A. , Pakistan Microfinance Network (PMN)
Paper

Inclusion, Stability, Integrity, and Protection: Observations and Lessons for the I-SIP Methodology From Pakistan

Evaluating the linkages between I-SIP objectives in Pakistan
Staschen, S., CGAP
Paper

Responding to Client Complaints at Tameer Bank, Pakistan

How can banks use call centers to address customer complaints?
Center for Financial Inclusion at Accion, The Smart Campaign
Guide / Toolkit

How to Develop an Institutional Code of Ethics

Formulating an institutional Code of Ethics that ensures client protection
The Smart Campaign
Case Study

Implementing an Industry Code of Conduct at Pakistan Microfinance Network (PMN)

Committing to better client protection policies
Haq, A., The Smart Campaign
Paper

Growth and Vulnerabilities in Microfinance

Exploring reasons for credit delinquency crises
Chen, G., Rasmussen, S., Reille, X., CGAP
Paper

Voices of Microfinance: Pakistan- A Protected Microfinance Borrower?

Regulating Pakistan's microfinance sector
Kidwai, A., International Development Law Organization (IDLO)