All Publications

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Case Study

Climate Risk Insurance for the Agriculture Sector in Armenia

This case study details specific conditions that make Armenia’s agricultural sector vulnerable to climate change, and steps that the Central Bank of Armenia has taken to cope with the effects of a warming climate.

Case Study

Weathering the Storm II: A Case Study of Viator

Lessons learned from previous crises to help with future crisis responses

Case Study

GBA Case Study: NatWest

The fifth in the GBA's Case Study series on best practice banks features Women in Business champion NatWest, part of the Royal Bank of Scotland. 

Case Study

Supporting "Generation Start-up": Opportunities for Microfinance Institutions

Taking stock of the general start-up ecosystem and the potential role of microfinance
Case Study

Client Voices Georgia Country Report - Client Protection and Microfinance in Georgia: A Responsible Market with Opportunities for Improvement

Findings and industry recommendations based on input from 1000 MFI clients
Case Study

Local Training Providers for Microinsurance Capacity Building

Lessons learned on developing high-quality and sustainable microinsurance training
Case Study

Microfinance Market Diagnostics and Beneficiaries Impact: Case of Albania

Evaluating the impact of microfinance in Albania
Case Study

Arvand Tajikistan: Using Mystery Shopping to Understand Clients

Social performance management case study on the use of market research techniques
Case Study

Opportunity Bank Serbia: Implementing a Strategic Plan for SPM

Case study on the role of governance in avoiding mission drift