All Publications

Showing 1 - 5 of 5
Slide Deck

Putting Agents to Use: Insights From a Multicountry Research on Customer’s Usage of CICO Agents

This report shares strategies for enhancing customer retention among cash-in and cash-out (CICO) agents.

Nikhita Jindal, Surbhi Sood, Samveet Sahoo, Edward Obiko, Vineet Anand, MicroSave Consulting (MSC)
Slide Deck

The Role of Mobile Money Providers and Their Agents in Protecting Customers’ Data​

This slide deck presents research findings identifying good practices of responsible agents in safeguarding their customers’ data and the role that providers can play in promoting these practices.

Myra Valenzuela​, Eric Duflos​, David Medine​, Majorie Chalwe-Mulenga, Akhand Jyoti Tiwari​, Arshi Aadil​, Surbhi Sood​, Thomas Murayi Maina, CGAP Background Documents
Slide Deck

Mobile Money Agents: Sustainability in the Digital Era - Findings From Mozambique

This report looks at the pressing challenges affecting Mozambican mobile money agents to inform the players in the ecosystem and create sustainable strategies to improve agent networks.

Edward Obiko, Sophie Teyssier, Gregory Ilukwe, MicroSave Consulting (MSC), GSMA
Slide Deck

Agent Network Journeys: Country Deep Dives

Detailed country case studies on the agent network journey
CGAP Background Documents
Slide Deck

Frontier Agents: Case Studies from Brazil, India, Mexico, and Tanzania

Innovative approaches by public and private sector actors in tackling the challenges faced by DFS agents
Stanislaw Zmitrowicz, Pablo Garcia Arabehety, Vartika Shukla, Martha Casanova, Gabriela Zapata, Jacob Winiecki, CGAP Background Documents