All Publications
Putting Agents to Use: Insights From a Multicountry Research on Customer’s Usage of CICO Agents
This report shares strategies for enhancing customer retention among cash-in and cash-out (CICO) agents.
Global Landscape: Data Trails of Digitally Included Poor (DIP) People
This reading deck puts a spotlight on the specific data trails generated by digitally included yet poor people, the sources of these data trails, and variations of data trails across different segmentations.
Choice of Channel: Understanding How Low- and Moderate-Income Women in Kenya Choose Channels for Financial Transactions
This slide deck shares insights from a choice of channel study to understand how women in the low- and moderate-income segment in Kenya select a financial channel.
Women in Open-air and Cross-Border Trade In Kenya: Insights From the Financial Diaries Research
This report shares findings from a financial diaries research MFC conducted to enhance the quality and usage of digital financial services among female traders in Kenya.
Low-Income Financial Services Market Sizing and Fintech Assessment: Kenya Country Report
This slide deck presents research findings estimating the size of the medium and small enterprise and low-income credit markets in Kenya, and assesses the potential of fintech firms to meet the needs of those markets.
Women in the Platform Economy: Emerging Insights
This slide deck shares female workers’ experiences and how financial services can help make platforms more inclusive.
Financial Solutions for Women in Rural and Agricultural Livelihoods
This research provides insights on the disproportionate need and strategic opportunity for improving the lives and livelihoods of rural women.
Agent Network Journeys: Country Deep Dives
Impact of the COVID-19 Pandemic on CICO Agents- Kenya Report (Round 3)
Findings based on qualitative interviews with CICO agents in Kenya
Impact of the COVID-19 Pandemic on Farmers- Kenya Report (Round 3)
Results from quantitative survey and qualitative interviews with farmers across Kenya