This technical guide introduces the open finance self-assessment tool and development roadmap. It provides practical tools for policymakers to use to decide whether to implement an open finance regime to advance financial inclusion.

This guide outlines five key actions for digital financial service providers, regulators, and funders to expand rural Cash-In and Cash-Out agent networks based on CGAP's global experience.

This handbook examines the potential of digital transformations for last-mile financial inclusion institutions like self-help groups and how that can impact their efficiency and accountability.

Practical guide for designing smartphone applications for financial service customers

A set of tools and roadmaps to build a customer-centric organization

Understanding the concept of customer empowerment

Developing a tool for tracking group guarantees at individual level

Formulating an institutional Code of Ethics that ensures client protection

How can MFI staff inform clients of their rights and responsibilities?

Incorporating client protection practices into group lending by MFIs in India