This handbook examines the potential of digital transformations for last-mile financial inclusion institutions like self-help groups and how that can impact their efficiency and accountability.

Through real examples of implementation experiences across FSP partners, this guide unpacks six key strategies that financial inclusion-focused institutions need to keep in mind as they progress down the path of digital transformation.

Guidance on the cultural and interpersonal aspects of this process for MFIs

Guide for FSPs to take their first steps to implement digital lending

Guidance for financial institutions interested in digitizing their operations

Guidance for financial institutions interested in creating a mobile banking channel internally

Guidance for financial institutions interested in developing an agent network

Guidance for financial institutions interested in using agency banking

Guidance for financial institutions interested in acting as digital finance agents

Guidance for financial institutions interested in using mobile as a service performed by staff