All Publications

Showing 1 - 10 of 12
Guide / Toolkit

Open Finance Self-Assessment Tool and Development Roadmap

This technical guide introduces the open finance self-assessment tool and development roadmap. It provides practical tools for policymakers to use to decide whether to implement an open finance regime to advance financial inclusion.

Paper

Establishing a Financial Services Ombudsman in Mongolia: Experiences and Lessons From Armenia, Australia, and Singapore

This paper shares insights from three long-standing financial alternative dispute resolution systems in Armenia, Australia, and Singapore with a goal to help strengthen financial consumer protection in Mongolia and other countries.

Case Study

Informed Design: A Case Study Series (Lucy)

The second installment in a new case study series from FinEquity on informed design and digital financial services (DFS). This study examines product and service design by Lucy, a neobank for entrepreneurial women—specifically Foreign Domestic Workers in Singapore—providing DFS and business-building tools and training through a mobile app to help them start and grow their businesses. 

Paper

Insights into Financial Behavior and Knowledge of Children and Youth in Selected Countries from South-Eastern Europe

Survey findings on youth financial literacy, money management and attitudes
Paper

Sector Proposals Following EIB’s Announced Support for Refugees

Summary of the microfinance situation in four European countries and five proposed lines of action
Case Study

Opportunity Bank Serbia: Implementing a Strategic Plan for SPM

Case study on the role of governance in avoiding mission drift
Guide / Toolkit

How to Develop an Institutional Code of Ethics

Formulating an institutional Code of Ethics that ensures client protection
Paper

The Socioeconomic Impact of Mobile Financial Services: Analysis of Pakistan, Bangladesh, India, Serbia and Malaysia

Examining impact of mobile financial services on social and financial inclusion
Paper

Microcredit in Serbia: Is it (Really) Necessary?

Financing start-up entrepreneurs and poor people
Guide / Toolkit

How to Talk to a Bank

Helping Serbian consumers communicate with bankers