All Publications
Literature Review: Micro and Small Enterprise (MSEs’) Financing in Kenya, Uganda and India
The Literature Review delves into the landscape of women-owned nano and micro-enterprises in India, Kenya, and Uganda, summarizing the existing knowledge and gaps, with the aim of unlocking more capital and effectively meeting these enterprises' financial and non-financial needs.
Putting Agents to Use: Insights From a Multicountry Research on Customer’s Usage of CICO Agents
This report shares strategies for enhancing customer retention among cash-in and cash-out (CICO) agents.
Empowering Small Giants: Inclusive Embedded Finance for Micro-Retailers
This report outlines various business models that incorporate last-mile retailers into digital ordering platforms, offering them convenience, transparency, and a wide range of products.
Responsible Agricultural Practices of a Cocoa Buying Company in Ghana
This case study shares extensive recommendations to the trader, its financial investors, the government, and other stakeholders based on the findings.
Open Finance Self-Assessment Tool and Development Roadmap
This technical guide introduces the open finance self-assessment tool and development roadmap. It provides practical tools for policymakers to use to decide whether to implement an open finance regime to advance financial inclusion.
Understanding Users’ Experience With Digital Lending Applications in India
This slide deck shares the results of a survey conducted by MSC and FACE to analyze user knowledge and behavior regarding digital lending applications (DLAs) and digital loans.
Advancing Financial Inclusion Through Platform-Enabled Financial Services: Exploring Key Segments in Low- And Middle-Income Countries
This report highlights the actions that should be taken by countries, firms, and development actors to maximize the potential of digital platforms to contribute to low-income livelihoods and increase financial inclusion.
Leveraging Transactional Data for Micro and Small Enterprise Lending
This case study examines the data and experience of two fintechs in India that use different sets of transactional data for credit scoring.
The Building Blocks Supporting Open Finance
This working paper introduces the concept of an inclusive data ecosystem as one where low-income people’s data trails are used to improve their financial inclusion.
The Impact of Mobile Money Interoperability on Financial Inclusion
This report assesses the impact of mobile money interoperability by considering the economic literature on interoperability more generally and utilizing a case study approach in five mobile money countries: Ghana, Kenya, Malawi, Rwanda and Tanzania.